Student Voice Analytics · Built for higher education
Make sense of your students’ comments. Decide what happens next.
Bring the written feedback from NSS, postgraduate surveys and module evaluations into the decisions your university needs to make.
See the themes, understand the sentiment and return to the comments behind the findings. Give schools and services evidence they can use.
A walkthrough of the analysis, reporting options and your survey requirements.
Working with universities and sector bodies
Start with your survey
One approach, shaped around the question you need to answer.
How Student Voice Analytics worksNSS: explain the story behind the scores
Connect open comments with results-day reporting, school discussions and appropriate sector context.
Module evaluations: make feedback useful to course teams
Organise recurring feedback about teaching, assessment and resources, then identify specific questions for review.
PTES and PRES: understand the postgraduate experience
Keep taught and research experiences distinct, from assessment and community to supervision and research culture.
From comments to decisions
Keep the evidence connected.
Bring your feedback
Agree the survey, reporting groups, questions and outputs. Use an export from your existing survey system.
Understand the patterns
Examine topics and sentiment, with mixed experiences separated within comments.
Look behind the summary
Review the underlying comments and compare relevant groups or survey cycles.
Decide and follow through
Use the findings in local discussions, action plans and communication back to students.
“Just to say how absolutely 'mind-blown' my UCL colleagues were at the speed and quality of the analysis and summaries that Student Voice AI provided us with on the day of the results! Talk about embracing AI - this really helped us to get the qualitative results alongside the quant ones and encourage departmental colleagues to use the two in conjunction to start their work on quality enhancement. Without the free text analysis being available straight away, that message we've tried so hard to bed in loses so much value!”
Professor Parama Chaudhury
Pro‑Vice‑Provost (Education – Student Academic Experience) on behalf of UCL Education and Student Experience
Research & guidance
Explore the evidence before you start a conversation.
Our public library connects student-experience questions with research, practical guidance and NSS evidence.
Find guidance for your question
Curated pathways through assessment, belonging, student voice, postgraduate experience and more.
Explore public NSS evidence
Browse research briefs by topic and subject, with the published methodology and comparison rules.
Read the latest research and sector updates
Follow new findings and developments, or listen to the weekly podcast.
What would you like your student feedback to explain?
Tell us which survey you run, your reporting deadline and who needs to use the findings. We’ll discuss the right scope and show you relevant outputs.