What are students saying about student support?
Students generally feel that support is often inadequate, with many experiencing difficulty accessing help when needed. Some students report having to battle their way through various issues without receiving sufficient assistance. There is a perception that support services are sometimes unhelpful or unresponsive, leaving students feeling unsupported and struggling to cope.
Many students express frustration at being redirected to other people or departments, leading to delays and further complications. Support quality also varies significantly, with some students praising the helpfulness and responsiveness of certain staff members while others criticizing the lack of empathy and understanding from those in positions of authority.
Students often feel they are not given enough guidance or feedback, particularly regarding assignments and academic work. Some report feeling abandoned and left to fend for themselves without adequate support or resources to help them succeed.
Mental health and well-being support is also a significant concern, with many students feeling that their universities do not provide sufficient care or attention to these issues. There is a sense of neglect and disregard for student wellbeing, which can have serious consequences for those struggling with mental health problems.
Despite some positive experiences, the overall trend suggests that students feel under-supported in various aspects of university life, leading to feelings of isolation, anxiety, and stress.
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