LSE, ‘University of the Year 2025’, partners with Student Voice AI to transform analysis of student feedback

By Student Voice

27/03/2025 - Glasgow, United Kingdom — Student Voice AI, the UK’s leading text analytics provider for the education sector, is delighted to announce a new partnership with the London School of Economics and Political Science (LSE), which was recently named ‘University of the Year 2025’ by The Times and The Sunday Times Good University Guide.

This collaboration will see LSE leverage Student Voice AI’s advanced machine learning capabilities to streamline and standardise the analysis of free-text comments from student surveys—providing faster, more actionable insights and ultimately enhancing the student experience.

“We needed to standardise across years and improve the efficiency of our analysis of free-text comments on key surveys across the School.” said Sarah Hagart, Head of Management Information at LSE. “Student Voice AI allows us to quickly identify what’s driving lower performance in some areas of student experience, so we can design interventions that respond directly to student concerns.”

By adopting Student Voice AI’s automated analysis, LSE aims to:

  • Reduce the time lag between surveys and the dissemination of results, enabling more timely interventions.
  • Standardise the analysis of student feedback across multiple surveys and academic years.
  • Align feedback to strategic benchmarks (e.g., NSS and TEF categories) to strengthen data-driven decisions.

“The automation of analysis using the latest technology and the ability to receive results in an easily consumable format is particularly exciting,” Hagart added. “We envision Student Voice AI becoming one of the cornerstones of analysing student outcomes, ultimately improving the experience and results for our students.”

The Student Voice AI team worked closely with LSE throughout the onboarding process, tailoring the platform to the institution’s specific needs.

“The Student Voice AI team has been incredibly flexible, demonstrating the solution to a wide range of audiences and aligning its systems with LSE’s requirements,” said Hagart. “We’re looking forward to a successful relationship and a step change in how we review and utilise student free-text comments to benefit our students.”

About the London School of Economics and Political Science (LSE)

Recently named ‘University of the Year 2025’ by The Times and The Sunday Times Good University Guide, the London School of Economics and Political Science is one of the world’s leading social science universities, committed to understanding the causes of things and shaping the world of the future. LSE’s intellectually stimulating environment and diverse student population foster pioneering research, innovation, and public engagement—further cementing its reputation as an institution focused on excellence in education, research, and global impact.

About Student Voice AI

Student Voice AI is the UK’s leading provider of text analytics for education providers. Our advanced machine learning models offer deep insights into student experiences, helping universities and colleges reduce turnaround times, streamline feedback analysis, and make data-driven decisions to enhance teaching and student services.

Visit www.studentvoice.ai for more information.

Contact

Dr Stuart Grey
Founder and CEO
[email protected]

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